These articles are written for someone who is a Casino Host or Player Development Executive.
(If you are applying to be a Host, then read flip over to here.)
Here are some articles that cover the Host Essentials:
- Here are the basics for a new Host. Congratulations! Here’s how to be a Host
- You will meet new guests every day. Here are 5 ways to help people to immediately like you.
- Communications in Player Development lays out the basis for interacting with players.
- What’s your personal style? Delta or Virgin Atlantic? And have you checked with your manager for their preference?
- Take the Emotional Intelligence Quiz! 20 faces and you have to identify the emotion. Every Host needs to know how to read peoples’s emotions.
- In addition to Emotional Intelligence, we can ask questions and show Respect. Look at these lovely reminders of the history of our Casino guests.
- How can you benefit from learning about your customers’ quirks and catering to them?
- As a host, you should be an expert at building and nurturing relationships.
- But be careful to always pay attention to perception of your behavior. Don’t mistake customers for friends. You need to drive, and Host, defensively!
- If you think about why your players are gambling, then you can focus on techniques to build their loyalty.
- You will be sending out letters and cards. Yes, really! Here are some tips and disasters.
- For kicks and giggles, here are some War Stories from the PD Trenches
Beyond the Essentials
- The 10 Traits of Successful Hosts will help you to succeed and also keep you out of trouble. No reason to add extra stress to your already busy day.
- Have you been given goals? Here are some steps that you can take to build momentum and exceed your goals. 7 Steps for Hosts to Exceed Their Goals.
Growing the Business!
You are in the business of Player Development with emphasis on Development! Sometimes you can run out of creative ideas on how to engage the Guests. Here are some tips.
The Importance of Pace – it is important to know where you stand every day, and not at the end of the Quarter!
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