As a player development professional, you know that everyone is different and yet so many people seem to fall into certain ‘types’.
From your practical experience dealing with guests, you know that some people need excruciating details why they cannot have an upgrade and other people are happy with your simple ‘No’. Some types of people get very emotional with you about the change to the Buffet, and other people will tell you in a flat monotone voice that they have just lost a loved one.
As you go through your shift, you adjust to the different personality types and clearly see how they adjust and react to the world around them. It is not about how you see the situation, it is about how they see the situation.
Have you ever taken a personality test? Myers Briggs is a widely used example. Not that any one of these personality models is absolute but you will learn more about how different people absorb information in different ways and react in different ways. Follow the link down below to see a lovely illustration of the 16 personality types in the Myers Briggs model.
Why would you care? Well, for two reasons. As a player development professional, you specialize in influencing human behavior (which we call ‘sales’) and so you need to study people with a passion. And a business professional, you have to interact with your manager, and with your peers. If you know yourself, and you realize that not everyone sees the world the same way, then you will be more open to others and experience less stress.
We often think of a personality test as describing the person but we are really exploring how they perceive the world and make decisions. In player development, we need to know how people perceive their world and make decisions on where to play, what to play, how long to play, and why to play.
The Myers–Briggs Type Indicator classifies people in four dimensions. For example, I am classified as an INTJ. Here is what this means to you, if I am your coded player:
I – Introversion. INTJ expend energy interacting with people in social situations (whereas extroverts gain energy). In the Casino, I don’t want to spend a lot of time with you. I am happily alone at the slots trying to recharge from a day of dealing with others. Say Hi but don’t hang around. (You might not relate! You are probably an Extrovert.)
N – Intuition preferred to sensing: INTJs tend to be more abstract than concrete. They focus their attention on the big picture rather than the details and on future possibilities rather than immediate realities. This means that I ‘get it’ when you say No.
T – Thinking preferred to feeling: INTJs tend to value objective criteria above personal preference or sentiment. When making decisions they generally give more weight to logic than to social considerations. So I won’t get all emotional with you. I won’t take your Comp decisions personally if they ‘make sense’ to me.
J – Judgment preferred to perceiving. INTJs tend to approach life in a structured way, planning and organizing their world to achieve their goals. This means I want to know how to get what I want; tell me how to get to Platinum.
As an INTJ, I am considered ‘the architect’. It costs $46 to take the official Myers Briggs test but you can try one for free at the same site https://www.16personalities.com
So, go online and take a test and see if you agree with what it says about you! I place a bet that you are an ES-something: a Consul, Entertainer, or an Entrepreneur. But if you are an I-something then you might be in the wrong profession because people will wear you down as an introvert! Here is the link to see the 16 personality types. Enjoy.