As more and more casinos open across America, doesn’t it seem like providing a superior customer service experience would be the first thing existing casino operators would do?
Sadly, many casinos are hiring only part-time employees who aren’t invested in the long-term prospects of the property. This may someday extend to the Player Development department, where the effects could be quite dramatic and negative.
With more options available than ever, and with online gaming just months away for at least SOME casino players, how will you know what is happening to your very best players?
If you’re doing it right, your casino hosts will know. Prepare for and respond to threats to your business by utilizing Preemptive Reactivation.