Casino Host Goals

A structured approach to Player Development. 

This book is an essential guide for anyone looking to build or enhance a successful Player Development program. Packed with valuable insights and practical strategies, it provides a clear road map for driving revenue through a structured PD approach. This book is a must-have for any Casino Executive. It belongs on the shelf of industry leaders committed to maximizing player engagement. They are also committed to enhancing profitability.

Why set goals?

As managers, we set goals so that employees are crystal clear on their priorities and how to allocate their time. Without clear goals, Hosts face a daily dilemma. They struggle with dividing their time between reacting to who is here and reaching out to who is not here.

This book is based on our years of experience. We have helped Player Development managers use our solution, PowerHost CRM, to implement Casino Host Goals.

The gaming industry has become extremely competitive. The Player Development (PD) team must balance reactive customer service skills with proactive sales skills. Setting Host Goals drives this behavior.

• Attract and retain new valuable players,
• Maintain and grow existing players, and
• Re-activate players that have disappeared or declined.

To drive revenue, your Player Development team needs to have set targets. You must provide all the tools and techniques to ensure success. This book is written from experience, and you will benefit from the hits and misses of your peers!

Buy now from Amazon for just $28.

Schedule a demo of PowerHost CRM and receive a free copy! Contact Tracey at tgaughan@harvesttrends.com