I’ve been doing a lot of web-based training lately for Casino Hosts and I have been reminded why I so enjoy working with Player Development professionals! They show up on time for their appointments, they welcome me with a happy greeting, and they work hard at staying upbeat and energetic in their tone and attitude. … Continue reading Casino Hosts need strong Empathy. Sympathy? Not so much!
“As long as you stay on message, and remain honest, polite, and as accommodating as possible, you’ll have nothing to fear from someone with a grudge” Let me know if you recognize it but I think this came from Gary Vee in the “Thank You Economy.” If so, Gary was talking about retail and dealing … Continue reading Be a Grudge Buster!
The majority of your coded players are in the age group where they experience the onset of serious diseases; cancer, stroke, heart attacks etc. And if is not your guest, it may be their spouse, or parent. Why am I talking about this in an article on PD? Because, as a player development professional, you … Continue reading Cancer? Don’t run away. 5 Ways to Support Your Guests.